Refund & cancellation policy

1. What this covers

This policy covers paid services bought directly from Mavorium Sacred Enterprises and, once Mahcart is live, orders placed on the Mahcart marketplace. Where a signed agreement says something different, that agreement applies to that customer.

Seller registration on Mahcart is free. Nothing is charged to register, so there is nothing to cancel or refund at that stage.

2. Cancelling a service we provide

• Cancel within 24 hours of payment and before work has started, and you get a full refund.
• Cancel after work has started and we refund the balance, less the value of work completed and any third-party cost already committed on your behalf.
• Once a service is fully delivered and accepted, it is not refundable.
• Setup fees, domain and licence purchases, and anything paid to a third party on your instruction are non-refundable once bought.

Send cancellation requests to support@mavoriumsacredenterprises.in with your reference number. The date we receive that email is the cancellation date.

3. Mahcart orders (once live)

When the marketplace opens, order rules will be:

• Before dispatch — a buyer may cancel from the order page and the full amount is refunded.
• After dispatch — cancellation is not possible; a return request may be raised instead, within the return window shown on the product page.
• Return windows are set per category and displayed before you buy. Some categories, such as perishables, innerwear, personalised goods and opened consumables, are non-returnable and are marked as such.
• Damaged, wrong or missing items — report within 48 hours of delivery with photographs and we arrange a replacement or a full refund, including delivery charges.
• Returned items must be unused, in original packaging with tags and accessories intact.

Sellers are bound by these rules through the seller agreement. Category-level details are published before launch.

4. How refunds are paid

• Approved refunds are initiated within 5 working days of approval.
• Money is returned by the same method used to pay. Card and net banking refunds usually reach the account in 5 to 10 working days; UPI is normally quicker. The final leg depends on your bank.
• Payment gateway charges, where the gateway does not return them, may be deducted and are shown on the refund statement.
• We do not refund to a different account or a different person from the one that paid.

5. Asking for a refund

Email support@mavoriumsacredenterprises.in or call 011-45578418 with your reference number, the reason, and photographs if the goods arrived damaged. You get an acknowledgement with a case number the same working day, and a decision within 7 working days.

If you disagree with the decision, reply to the same case and ask for a review. A second person looks at it, and that outcome is our final position.

6. Disputes and chargebacks

Please raise the issue with us before contacting your bank. Most cases are settled faster directly, and a chargeback filed while a case is open delays the resolution for everyone.

• Raise with us first. Email support@mavoriumsacredenterprises.in with your reference number before disputing the payment with your card issuer, bank or UPI app.
• Evidence we hold. Order confirmation, payment gateway reference, delivery proof and any support correspondence are kept and will be submitted to the bank or card network where a chargeback is raised against a fulfilled or already-refunded order.
• Timelines. Chargeback responses follow the timelines set by the card network, NPCI (for UPI) and the payment gateway under the Reserve Bank of India’s rules for payment aggregators and payment systems under the Payment and Settlement Systems Act, 2007; we cannot extend or shorten these.
• Bad-faith chargebacks. A chargeback raised on an order that was correctly delivered and not separately disputed with us first may be contested with the evidence above, and repeated unjustified chargebacks may lead to an order being declined in future.
• Fraud or unauthorised transaction. If you did not make the payment yourself, report it to your bank and to us immediately; this is handled as a security matter, not a standard refund request.

Contact for this policy

Mavorium Sacred Enterprises
B-138, 2nd Floor, Office 202, Ganesh Nagar, Tilak Nagar, New Delhi – 110018
011-45578418 · +91 93159 90938
support@mavoriumsacredenterprises.in
GSTIN 07JXAPS5248N1ZO · Udyam UDYAM-DL-11-0167381